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Fresh groceries delivered across the UK
Greenfed Enterprises

Legal

Returns & Refund Policy

What to do if something isn't right with your order.

Draft wording — to be reviewed by Greenfed's legal adviser before launch.

Fresh, chilled and frozen food can't be returned once delivered unless it is faulty, damaged or not what you ordered.

If an item arrives damaged, missing or past its date, contact us within 48 hours of delivery on WhatsApp (07823 459895) with your order number and a photo. We'll replace it or refund it.

Unopened non-perishable items may be returned within 14 days in their original condition. Refunds are made to the original payment method.

This doesn't affect your statutory rights.